•Address customers' complaints or concerns

•Escort incoming guests to their rooms

•Provide information regarding features of rooms, service of hotel and points of interest

•Receive and deliver items and messages for guests

•Assist clients/guests with special needs

•Handle luggage for hotel guests

Additional information

Work conditions and physical capabilities

•Standing for extended periods

•Personal suitability

•Client focus

•Excellent oral communication

•Excellent written communication

•Team player

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